The Premier Aircraft Services Provider in the Washington DC Metro Area

Business Aviation Customer Service Supervisor

Business Aviation Customer Service Supervisor
Chantilly Air Jet Center
Thursday, August 18, 2022
Manassas, VA
Job Type


Please Note:  If you have applied with Chantilly Air Inc. prior to August 18th, 2022, that application is no longer on file.  This is a new position and you must submit a new application along with your resume and cover letter.  

 The FBO at Chantilly Air is the newest addition to Washington DC Metro Area’s largest, most established Aviation operator. Chantilly Air provides Aircraft Maintenance, Charter, Management, Storage, and Ground Support Services. Chantilly Air holds the highest ratings available for their exemplary safety record, superior equipment and processes, and strict adherence to best industry practices. “Excellence in Aviation Since 1990,” Chantilly Air is a full-service Aviation Company. We are a leader with our service-oriented approach and continually distinguish ourselves with our attention to detail. Our company is built on the solid relationships we have with our clients, brokers, and service providers. We value these relationships and work hard to continually exceed our client’s expectations. Our business practices are based on the highest standards of professionalism and ethics. We pride ourselves in providing the best customer service during every interaction.

Essential Duties & Responsibilities

Supervisor Responsibilities:

  • Supervise Customer Service Representatives


Minimum Education and/or Experience:

  • Bachelor’s degree or equivalent experience
  • Five or more years of related experience


Job Functions:

  • Monitor performance of Customer Service Representatives to ensure technical accuracy, demeanor and adherence to all airport and Chantilly Air Jet Center policies, laws, and regulations.
  • Recommend resolution to customer problems, service requests and/or complaints in an efficient and cordial manner.
  • Assist with performing on-the-job training for new hires and recurrent training.
  • Promote the Safety-First culture and participate in various safety programs.
  • Process sales transactions, fuel tickets and facilitate adjustments
  • Review, audit, and compile information for reporting and accounting purposes.
  • Open and maintain customer accounts, provide product and service information, retain records of customer interactions, inquires and services taken.
  • Assist flight crews and customers with accommodations i.e., hotels, ground transportation, catering.
  • Anticipate customer and client needs to provide superior customer satisfaction.
  • Other duties as assigned.
  • Must be able to pass a pre-employment and random Drug Screenings, Background Check, Credit Check, DMV Check and Employment Verification.

Working Conditions

The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to speak, hear, and use hands to handle, feel, or reach. The employee frequently is required to stand, walk, or sit. The employee is occasionally required to climb or balance, kneel, or crouch. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision required for this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.

If you wish to be considered for this position, follow all application instructions.  Attach your resume, cover letter and complete the Chantilly Air Employment Application.

Please, no phone calls or impromptu visits to our facility.  We will contact you if we wish to schedule an interview. Thank you!


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